Agthia
Operations Manager - Coffee Concept
Job Description
We are seeking an experienced Operations Manager to oversee day-to-day operations, ensuring operational excellence, exceptional guest experience, and sustainable business growth across multiple outlets.
Key Responsibilities
- Oversee the daily operations of multiple outlets.
- Drive sales, profitability, and operational performance.
- Ensure compliance with brand standards, SOPs, food safety, and hygiene regulations.
- Lead, coach, and develop outlet management teams.
- Monitor KPIs, control labor and operating costs, and optimize inventory.
- Ensure consistent product quality and outstanding customer service.
- Collaborate with cross-functional teams to support business objectives and continuous improvement.