TP Canada
Operations Manager at Teleperformance
Job Description
Teleperformance is seeking an Operations Manager in Yonge-Eglinton Midtown, Toronto, to ensure exceptional customer service and operational performance. Lead teams in achieving client satisfaction and operational excellence.
You will own performance metrics and client needs while overseeing team management, operational costs, and financial targets. This role requires expertise in stakeholder engagement, communication, and performance analysis to identify gaps and drive improvements. Coaching Team Managers and fostering a supportive culture are crucial for success.
Key Responsibilities:
• Develop strategic plans to meet client needs
• Conduct quarterly audits and address process gaps
• Manage performance issues for team members
• Oversee team budgets and maintain headcount levels
• Represent operations in client-facing forums
Requirements:
• Strong business acumen in customer operations
• Excellent communication and presentation skills
• Proven experienc...
You will own performance metrics and client needs while overseeing team management, operational costs, and financial targets. This role requires expertise in stakeholder engagement, communication, and performance analysis to identify gaps and drive improvements. Coaching Team Managers and fostering a supportive culture are crucial for success.
Key Responsibilities:
• Develop strategic plans to meet client needs
• Conduct quarterly audits and address process gaps
• Manage performance issues for team members
• Oversee team budgets and maintain headcount levels
• Represent operations in client-facing forums
Requirements:
• Strong business acumen in customer operations
• Excellent communication and presentation skills
• Proven experienc...