Hermes
Operations Associate for Customer Services
Job Description
Enhance customer service performance as an Operations Associate in a retail environment. Manage back-office operations, conduct till controls, and support daily store functions.
This role requires a significant background in retail administration, focusing on customer experience and service quality. The successful candidate will optimize procedures and ensure smooth daily operations while managing customer inquiries, sales follow-ups, and accurate financial procedures. Strong organizational and communication skills are essential for effectively liaising with sales teams and customers.
Key Responsibilities:
• Manage customer service requests and follow-up routines
• Conduct till controls and supervise financial procedures
• Assist in store administration, including staff uniform allocations
• Train team members on internal processes and tools
• Optimize service-related operations to enhance customer experience
Requirem...
This role requires a significant background in retail administration, focusing on customer experience and service quality. The successful candidate will optimize procedures and ensure smooth daily operations while managing customer inquiries, sales follow-ups, and accurate financial procedures. Strong organizational and communication skills are essential for effectively liaising with sales teams and customers.
Key Responsibilities:
• Manage customer service requests and follow-up routines
• Conduct till controls and supervise financial procedures
• Assist in store administration, including staff uniform allocations
• Train team members on internal processes and tools
• Optimize service-related operations to enhance customer experience
Requirem...