Onsite Support and Dispatch Technician (Medellín)
Job Description
Description
The Onsite Support & Dispatch Technician for Workplace Delivery Management operates within the Integral End User & Collaboration Services organization to guarantee the successful provision of in-office technology deployment, maintenance and support. This role involves providing on-site technical assistance to colleagues and resolving hardware and software issues that cannot be addressed remotely. Moreover, the Dispatch Technician ensures the efficient deployment and configuration of technical workspaces and distribution of hardware and IT peripherals.
This position is primarily aligned with a number End User Technology Services including End User Compute, Meeting Room & AV and Print services, however collaboration with other Technology services will be required. The primary responsibility is to achieve the successful delivery of workplace services in line with WTW standards and contractual agreements with partners.