Onsite - Service Desk Manager

Onsite - Service Desk Manager Location: Washington, DC / Onsite Company: Dhaka Technologies Limited Employment Type: Contract 40 hrs/week Position Type: IT Managed Services / Service Desk Leadership Job Summary Dhaka Technologies Limited is seeking an experienced Service Desk Manager to lead a customer-focused Technical Service Desk supporting a large enterprise IT managed services environment. The Service Desk Manager will oversee the full lifecycle of IT incidents, service requests, and problems, ensuring timely resolution, SLA compliance, strong customer communication, and continuous service improvement. The ideal candidate will have practical experience with the ITIL 4 Framework, strong service operations knowledge, and the ability to manage onsite and remote support teams in a high-visibility, mission-driven environment. Key Responsibilities Serve as the primary lead for Technical Service Desk operations. Manage the end-to-end lifecycle of incidents, service requests, and problem ...