NTT Data Americas, Inc.
Onsite End User Support Technician, Toronto
Job Description
Join NTT DATA as an Onsite End User Support Technician in Toronto, Ontario, where you will provide essential technical support to clients. Emphasis is on problem resolution and client assistance.
As part of the NTT DATA team, you will be responsible for managing and resolving onsite technical issues. Your role involves technical troubleshooting, ensuring prompt user support at the service desk, and enhancing the overall customer experience. Sound knowledge of the Windows operating system and excellent service skills are pivotal for success in this position.
Key Responsibilities:
• Conduct troubleshooting and system upgrades for desktops and notebooks
• Assist users at the tech bar with issues and questions
• Deliver superior customer service throughout all support interactions
• Maintain knowledge of policies and procedures related to user support
• Actively identify and resolve potential user experience issues
Requirements:
• Relevant experience in tech supp...
As part of the NTT DATA team, you will be responsible for managing and resolving onsite technical issues. Your role involves technical troubleshooting, ensuring prompt user support at the service desk, and enhancing the overall customer experience. Sound knowledge of the Windows operating system and excellent service skills are pivotal for success in this position.
Key Responsibilities:
• Conduct troubleshooting and system upgrades for desktops and notebooks
• Assist users at the tech bar with issues and questions
• Deliver superior customer service throughout all support interactions
• Maintain knowledge of policies and procedures related to user support
• Actively identify and resolve potential user experience issues
Requirements:
• Relevant experience in tech supp...