Roots
Omnichannel Customer Experience Manager
Job Description
Drive customer satisfaction with Roots as the Omnichannel Customer Experience Manager in York, Ontario. Optimize fulfillment, enhance engagement, and leverage technology to improve service delivery.
As part of Roots, you will lead the charge in creating seamless customer experiences across all channels. This Manager role focuses on analyzing operational data to drive efficiencies in digital sales and the post-purchase journey. You will be pivotal in collaborating with internal teams to develop omnichannel enhancements that matter to our customers.
Key Responsibilities:
• Optimize omnichannel fulfillment operations and customer journey
• Lead post-purchase experience initiatives and operational improvements
• Report on key performance indicators and identify growth opportunities
• Develop and maintain operational process documentation
• Mentor and lead a high-performing team for operational excellence
Requirements:
• Post-secondary education in business or rel...
As part of Roots, you will lead the charge in creating seamless customer experiences across all channels. This Manager role focuses on analyzing operational data to drive efficiencies in digital sales and the post-purchase journey. You will be pivotal in collaborating with internal teams to develop omnichannel enhancements that matter to our customers.
Key Responsibilities:
• Optimize omnichannel fulfillment operations and customer journey
• Lead post-purchase experience initiatives and operational improvements
• Report on key performance indicators and identify growth opportunities
• Develop and maintain operational process documentation
• Mentor and lead a high-performing team for operational excellence
Requirements:
• Post-secondary education in business or rel...