Ombudsman Analyst

About The Job

As a member of the Ombudsman team, you will help us to listen attentively to the customer, in order to understand their particularities, especially in more complex cases, delivering practical and definitive solutions to their complaints and feedbacks.

Your job will require collaboration between the Legal and CSE teams to ensure a customer journey based on excellence.

What You'll Be Doing:

• Receiving, handling, monitoring and responding to customer demands;
• Interface with our customers through the Ombudsman contact channels (telephone and email);
• Drafting responses to Citizen's Demands Registration System (BACEN-RDR), consumidor.gov and municipal and state PROCONs;
• Keeping tabs and managing administrative demands alongside our legal partners;
• Providing advice on customer related situations to the Customer Support Engineering Team;
• Interfacing with other teams to align strategie...