Autismservices
Office Manager for Customer Service Team
Job Description
Elevate customer service leadership at Saskatchewan Crop Insurance Corporation as the Office Manager for the Customer Service Team. Oversee, train, and support your team to ensure excellent delivery of services.
You will report to the Regional Manager and have responsibility for two Customer Service Offices. The role focuses on staff direction and coaching, while also managing program standard implementations. Providing timely solutions to customer inquiries and fostering collaboration across departments will be essential for achieving excellence.
Key Responsibilities:
• Direct daily operations of customer service staff
• Implement and monitor program standards effectively
• Collaborate across units for service improvements
• Provide agricultural technical solutions for staff and customers
• Manage budget for operational efficiency
Requirements:
• Leadership experience in customer service environments
• In-depth agricultural knowledge desired
• Excellen...
You will report to the Regional Manager and have responsibility for two Customer Service Offices. The role focuses on staff direction and coaching, while also managing program standard implementations. Providing timely solutions to customer inquiries and fostering collaboration across departments will be essential for achieving excellence.
Key Responsibilities:
• Direct daily operations of customer service staff
• Implement and monitor program standards effectively
• Collaborate across units for service improvements
• Provide agricultural technical solutions for staff and customers
• Manage budget for operational efficiency
Requirements:
• Leadership experience in customer service environments
• In-depth agricultural knowledge desired
• Excellen...