The Hertz Corporation
Multi Location Manager
Job Description
**A Day in the Life:**
This role will be reporting into the Area Manager and is known for the day to day running of the cluster across multiple locations (a mix of airports, downtowns and agency branches depending on area) to achieve profitability by providing outstanding customer service, whilst maximising revenue and controlling costs. This role has an impact on profitability through great customer service and employee retention across either a flagship location or multiple other locations.
**What You’ll Do:**
**_Customer Service_**
+ Provide world class customer service, creating a friendly, welcoming customer experience through personalised service.
+ Is hands-on at the counter to support and manage customer queries. Walks the customer journey to identify gaps and plans how to address them.
+ Addresses process failings to make future improvements.
**_Fleet & Resource Planning_**
+ Responsible for working with fleet to mana...
This role will be reporting into the Area Manager and is known for the day to day running of the cluster across multiple locations (a mix of airports, downtowns and agency branches depending on area) to achieve profitability by providing outstanding customer service, whilst maximising revenue and controlling costs. This role has an impact on profitability through great customer service and employee retention across either a flagship location or multiple other locations.
**What You’ll Do:**
**_Customer Service_**
+ Provide world class customer service, creating a friendly, welcoming customer experience through personalised service.
+ Is hands-on at the counter to support and manage customer queries. Walks the customer journey to identify gaps and plans how to address them.
+ Addresses process failings to make future improvements.
**_Fleet & Resource Planning_**
+ Responsible for working with fleet to mana...