Mortgage Servicing Lead: Client-Focused Ops Manager

Scotiabank is looking for a dedicated professional to join the Mortgage Servicing team in Bogotá, Colombia. This role is crucial for ensuring all individual goals and plans are executed to support the team's business strategies. You will lead efforts to enhance customer service and operational efficiency while adhering to regulatory and internal policies.

The ideal candidate will manage the quality of operations, proactively recommend service improvements, and ensure compliance with established benchmarks and performance metrics.