Oxford Economics
Montreal Technical Support Analyst
Job Description
Elevate your career in a Technical Support Analyst role at Oxford Economics in Montreal. This position specializes in providing expert support for our publishing system, ensuring that our teams work efficiently and effectively.
As a member of our global IT Operations Team, you will be responsible for addressing technical inquiries, managing support tickets, and testing software updates. Your proactive approach will enable you to not only solve problems quickly but also improve our technical systems and workflows while collaborating across departments.
Key Responsibilities:
• Learn and optimize the publishing process for team use
• Respond to internal support queries and issues
• Plan and document software testing for updates
• Provide first-line technical assistance across platforms
• Ensure timely management of support tickets and communications
Requirements:
• College-level IT qualification or equivalent
• Strong skills in Microsoft Word and Excel
• F...
As a member of our global IT Operations Team, you will be responsible for addressing technical inquiries, managing support tickets, and testing software updates. Your proactive approach will enable you to not only solve problems quickly but also improve our technical systems and workflows while collaborating across departments.
Key Responsibilities:
• Learn and optimize the publishing process for team use
• Respond to internal support queries and issues
• Plan and document software testing for updates
• Provide first-line technical assistance across platforms
• Ensure timely management of support tickets and communications
Requirements:
• College-level IT qualification or equivalent
• Strong skills in Microsoft Word and Excel
• F...