Mid-Market Customer Success Manager

Role Summary

As a Mid-Market Customer Success Manager II, you will own a book of business composed of Brex’s growing customer base, working day‑to‑day with finance teams ranging from CFOs to accounting managers to ensure they unlock the full value of Brex’s solutions. You will develop deep proficiency in all aspects of Brex products and collaborate cross‑functionally with internal teams—including Implementation, Solutions, and Product—to create and execute account strategies that drive product adoption, minimize churn, and grow account value.

Location & Work Arrangement

This role is based in the Vancouver office. It is a hybrid environment: a minimum of two coordinated days in the office per week (Wednesday and Thursday), transitioning to three days per week (Monday, Wednesday, Thursday) on February 2, 2026. Up to four weeks per year of fully remote work is also available.

Responsibilities

• Develop deep expertise in Brex products...