Membership Experience, Team Lead

Position: Membership Experience Team Lead

Department: Membership Experience

Reports to: Director, Ticket Sales & Service

Position Summary

Working in close collaboration within the Membership, Sales & Business Intelligence department, the Membership Experience Team Lead provides leadership and guidance to our Membership Experience team and ensures superior customer service is provided to our members.

Essential Duties and Responsibilities

(Other duties may be assigned as required)

• Provide leadership to team of Account Executives and Membership Service Representatives
• Lead weekly Membership Experience team meetings
• Coach service excellence best practices with Membership Experience team and Membership Service Representatives
• Lead biweekly one-to-one meetings with members of the Membership Experience team and occasional check-ins with Inside Sales Representatives wit...