Vancity (2.0)
Member Experience Officer in Vancouver
Job Description
Join Vancity as a Member Experience Officer in Vancouver and empower members with insightful banking support. Provide high-quality service across multiple channels, enhancing their financial journeys.
This role is full-time, permanent, and crucial for delivering a relationship-focused service experience. As part of your responsibilities, you’ll guide members through everyday banking needs, ensuring they are comfortable using digital tools and conducting foundational financial conversations. The role demands strong problem-solving abilities and excellent interpersonal skills.
Key Responsibilities: • Perform member transactions through in-branch and call centre • Onboard members to digital services and products • Conduct foundational financial conversations effectively • Support Account Manager activities when required • Log and report on member insights in CRM
Requirements: • High School Diploma or relevant experience • 1-2 years in a customer-facing financial...
This role is full-time, permanent, and crucial for delivering a relationship-focused service experience. As part of your responsibilities, you’ll guide members through everyday banking needs, ensuring they are comfortable using digital tools and conducting foundational financial conversations. The role demands strong problem-solving abilities and excellent interpersonal skills.
Key Responsibilities: • Perform member transactions through in-branch and call centre • Onboard members to digital services and products • Conduct foundational financial conversations effectively • Support Account Manager activities when required • Log and report on member insights in CRM
Requirements: • High School Diploma or relevant experience • 1-2 years in a customer-facing financial...