Member Engagement Representative

Job Summary

We are seeking a customer-focused Member Engagement Representative for a contract/temporary opportunity in San Juan, PR. This role is ideal for a service-oriented professional who enjoys helping members and providers understand healthcare benefits, resolve concerns, and access the support they need.

As a Member Engagement Representative, you will serve as a primary point of contact in a healthcare services environment, delivering clear communication, professional guidance, and timely issue resolution. This opportunity offers the chance to build valuable experience in the health insurance and call center field while working in a team-oriented setting focused on member satisfaction, retention, and quality service.

The ideal candidate is patient, detail-oriented, and comfortable handling a high volume of customer interactions while maintaining professionalism and empathy. This role is a strong fit for someone who wants to grow within customer supp...