Green Key Global
Member Engagement Representative Ottawa
Job Description
Join Green Key Global in Ottawa as a Member Engagement Representative, optimizing member interactions and delivering top-notch customer support in a hybrid work model.
Reporting to the Member Services Supervisor, this role focuses on ensuring exceptional service for members. Utilize your interpersonal skills to guide new members through onboarding, answer program inquiries, and maintain member engagement through proactive outreach. You'll play a crucial role in enhancing the member experience in the sustainability-focused hotel industry.
Key Responsibilities:
• Provide support via phone, email, and video conferencing
• Assist members in the onboarding process, including assessments
• Address program-related questions effectively
• Facilitate webinars and one-on-one training for members
• Conduct follow-ups to ensure timely certification completion
Requirements:
• Minimum 2 years in high-touch customer service roles
• Degree or diploma in hospitality or rel...
Reporting to the Member Services Supervisor, this role focuses on ensuring exceptional service for members. Utilize your interpersonal skills to guide new members through onboarding, answer program inquiries, and maintain member engagement through proactive outreach. You'll play a crucial role in enhancing the member experience in the sustainability-focused hotel industry.
Key Responsibilities:
• Provide support via phone, email, and video conferencing
• Assist members in the onboarding process, including assessments
• Address program-related questions effectively
• Facilitate webinars and one-on-one training for members
• Conduct follow-ups to ensure timely certification completion
Requirements:
• Minimum 2 years in high-touch customer service roles
• Degree or diploma in hospitality or rel...