Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. Schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification. Departmental Specific Summary Counsels prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and schedul...