Mass Markets
MCI Call Center Sales Leadership
Job Description
Elevate sales performance at MCI as a Call Center Sales Manager. Oversee operations, inspire teams, and enhance customer engagement in a fast-paced setting.
In the role of Call Center Sales Manager, you will manage a team of call center supervisors, focusing on developing their coaching skills and improving customer service processes. You’ll handle operational metrics and drive productivity to meet performance targets while ensuring high-quality delivery across all service interactions. This is a pivotal role that influences revenue growth and customer satisfaction.
Key Responsibilities:
• Manage a team of call center supervisors
• Establish performance goals and monitor outcomes
• Coach supervisors on best customer service practices
• Audit quality assurance to enhance service
• Prepare schedules and optimize workflows
Requirements:
• Must be at least 18 years old
• Excellent communication and interpersonal skills
• Strong typing speed and tech profici...
In the role of Call Center Sales Manager, you will manage a team of call center supervisors, focusing on developing their coaching skills and improving customer service processes. You’ll handle operational metrics and drive productivity to meet performance targets while ensuring high-quality delivery across all service interactions. This is a pivotal role that influences revenue growth and customer satisfaction.
Key Responsibilities:
• Manage a team of call center supervisors
• Establish performance goals and monitor outcomes
• Coach supervisors on best customer service practices
• Audit quality assurance to enhance service
• Prepare schedules and optimize workflows
Requirements:
• Must be at least 18 years old
• Excellent communication and interpersonal skills
• Strong typing speed and tech profici...