The Sydney Call Centre
MCI Call Center Customer Support Representative
Job Description
Discover your potential as a Call Center Customer Support Representative at MCI, where you will assist customers through effective communication and problem resolution. This role involves a mix of inbound and outbound calls.
At MCI, you will serve as a key point of contact for customers, addressing inquiries and driving satisfaction. Your task will include engaging with clients, troubleshooting issues, and upselling products and services. This position provides ample opportunities to grow into roles like Supervisor or Trainer, thanks to extensive training programs.
Key Responsibilities:
• Support inbound and outbound customer service calls
• Utilize problem-solving skills to ensure first call resolutions
• Maintain accurate documentation of customer queries
• Facilitate discussions to uncover customer needs
• Participate in ongoing training to keep skills sharp
Requirements:
• Must be at least 18 years of age with a diploma
• Strong organizational, typing,...
At MCI, you will serve as a key point of contact for customers, addressing inquiries and driving satisfaction. Your task will include engaging with clients, troubleshooting issues, and upselling products and services. This position provides ample opportunities to grow into roles like Supervisor or Trainer, thanks to extensive training programs.
Key Responsibilities:
• Support inbound and outbound customer service calls
• Utilize problem-solving skills to ensure first call resolutions
• Maintain accurate documentation of customer queries
• Facilitate discussions to uncover customer needs
• Participate in ongoing training to keep skills sharp
Requirements:
• Must be at least 18 years of age with a diploma
• Strong organizational, typing,...