Compunnel, Inc.
Market Data Support Analyst Level 2/3
Job Description
Join the Real-time Market Data team as a Level 2/3 Support Analyst. Deliver expert assistance for application issues, ensuring seamless market data operations and user support.
This role centers on providing dedicated support for market data services. You will manage complex issues while developing strong working relationships with both internal and external stakeholders. The focus is on independent problem-solving with minimal escalation and maintaining best practices for high-quality service delivery.
Key Responsibilities:
• Serve as the main interface for Market Data operations
• Diagnose and resolve issues with minimal escalation
• Maintain accurate operational call queue management
• Collaborate to develop clear documentation and procedures
• Construct run-books for self-training of new team members
Requirements:
• Minimum 3 years in Level 2/3 Application Support
• 2 years’ experience with Unix/Linux ...
This role centers on providing dedicated support for market data services. You will manage complex issues while developing strong working relationships with both internal and external stakeholders. The focus is on independent problem-solving with minimal escalation and maintaining best practices for high-quality service delivery.
Key Responsibilities:
• Serve as the main interface for Market Data operations
• Diagnose and resolve issues with minimal escalation
• Maintain accurate operational call queue management
• Collaborate to develop clear documentation and procedures
• Construct run-books for self-training of new team members
Requirements:
• Minimum 3 years in Level 2/3 Application Support
• 2 years’ experience with Unix/Linux ...