ATB Financial
Managing Director Client Services Calgary
Job Description
Lead the client service strategy at ATB in Calgary as the Managing Director of Client Services. Spearhead operational excellence and drive customer-centric innovation within a large team.
As Managing Director, you'll oversee a dynamic team within a multi-disciplinary service organization of over 200 members. Collaborate with Senior Managers to shape a world-class contact center, focusing on client needs and operational efficiencies. Your leadership will play a vital role in enriching customer experiences across all business lines while fostering a culture of recognition and engagement.
Key Responsibilities:
• Lead operational excellence across contact center services
• Integrate strategic planning with execution to drive goals
• Manage budget and FTE in line with organizational targets
• Coach Senior Managers to elevate departmental performance
• Collaborate with leaders to enhance service capabilities
Requirements:
• Bachelor’s degree in Business or related ...
As Managing Director, you'll oversee a dynamic team within a multi-disciplinary service organization of over 200 members. Collaborate with Senior Managers to shape a world-class contact center, focusing on client needs and operational efficiencies. Your leadership will play a vital role in enriching customer experiences across all business lines while fostering a culture of recognition and engagement.
Key Responsibilities:
• Lead operational excellence across contact center services
• Integrate strategic planning with execution to drive goals
• Manage budget and FTE in line with organizational targets
• Coach Senior Managers to elevate departmental performance
• Collaborate with leaders to enhance service capabilities
Requirements:
• Bachelor’s degree in Business or related ...