Managing Director, Client Service

About the Role

As the Managing Director of Client Services, you are the leader of the People Engine for Client Care, reporting to the VP of Client Care. You are a key member of the Client Care Senior Leadership Team, responsible for the leadership, operations, and strategic direction of a multi-disciplinary service organization of over 200+ team members. You lead a team of three Senior Managers to transform banking and achieve our goal of being a world‑class contact center. You are responsible for integrating an intimate understanding of client needs with orchestrating frontline execution to support consistent, amazing customer experiences across all lines of business.

Characteristics

• Visionary People Leader: You build high-performing, motivated teams, modeling leadership behavior by example and developing the leaders you manage.
• Operational Excellence Strategist: You meaningfully shape the client experience by leveraging data and forecastin...