Manager, Solutions Architecture - Five9 CCaaS

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver. We are still willing to consider candidates who need to be Work From Anywhere (Remote) .

The Opportunity

The Manager, Solutions Architecture for Five9 is a technical pre‑sales role responsible for designing and architecting cloud contact center solutions with Five9 solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

• Lead technical pre‑sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
• Design comprehensive contact center architectures leveraging the Five9 platform capabilities to...