Manager - Quality, Costa Rica

JOB SUMMARY

 The Regional Market Quality Manager – Select Brands, partners with property leaders within the portfolio of assigned hotels, to develop and deploy performance enhancing strategies focused on the customer-experience process, overlooking the GSS and BSA global programs with and on behalf of these properties, in support of Marriott’s vision “to be the World’s Favorite Travel Company”. This position is responsible of the Select Service managed hotels portfolio of properties across specific Regions in the Caribbean and Latin American Continent; it partners with the Vice President of Guest Services, Area Directors of Operations MSB, Sr. Director Quality & Continuous Improvement CALA, Brands, Product Integrity, and other disciplines, to deploy, implement, operationalize and monitor the overarching Quality strategy as well as performance enhancing programs for each hotel in their portfolio, with the goal of improving GSS metrics and overall performance. The position is a...