Confidential
Manager of High Touch Client Programs
Job Description
Join Holt Renfrew as the Manager of High Value Customer Programs, where luxury retail meets strategic program management. Focus on enhancing client engagement through innovative HVC initiatives.
This role involves overseeing HVC program creation and execution while collaborating with store teams for effective program delivery. You will enable clienteling and experiential programming that aligns with Holt Renfrew's brand standards. Your efforts will drive retention and engagement for high-value clients.
Key Responsibilities:
• Manage tier-based HVC program execution
• Develop playbooks and store readiness resources
• Coordinate clienteling tool enhancements and updates
• Oversee planning of loyalty and experiential programs
• Analyze HVC performance and generate insights
Requirements:
• 5+ years in customer or loyalty program management
• Familiarity with luxury retail client interactions
• Proven ability to manage timelines and dependencies
• Data-dr...
This role involves overseeing HVC program creation and execution while collaborating with store teams for effective program delivery. You will enable clienteling and experiential programming that aligns with Holt Renfrew's brand standards. Your efforts will drive retention and engagement for high-value clients.
Key Responsibilities:
• Manage tier-based HVC program execution
• Develop playbooks and store readiness resources
• Coordinate clienteling tool enhancements and updates
• Oversee planning of loyalty and experiential programs
• Analyze HVC performance and generate insights
Requirements:
• 5+ years in customer or loyalty program management
• Familiarity with luxury retail client interactions
• Proven ability to manage timelines and dependencies
• Data-dr...