IPG
Manager of Client Services
Job Description
Position Description
Title: Manager, Client Services
Department: Sales
Immediate Supervisor: VP Customer Experience and Product Management
Status: Exempt Salaried
Position Purpose: The primary mission of this individual is to manage, lead, and oversee the daily operations of the client services team, ensuring excellent customer experience and efficient sales execution processes. This person must have the ability to develop and implement strategies to enhance customer satisfaction, retention, and revenue growth.
Principle Accountabilities
- Lead, mentor, and develop a team of customer service professionals, providing ongoing training and performance coaching
- Manage complex customer inquiries and resolve escalated issues with professionalism and urgency
- Establish and monitor team performance metrics; analyze data and produce reports to identify trends and improvement opportunities
- Partner ...