Manager Mortgage Servicing (Bogotá)

Requisition ID:

We are committed to investing in our employees and helping you continue your career at GSGlobales.

Purpose

Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Manages the quality and efficiency of unit operations and processing by:
  • Completing all required management reviews, tracking results, and effectively resolving issues
  • Leading the day‑to‑day oversight of workloads, staffing & unexpected issues to ensure stability of processing.
  • Proactively managing ...