Alshaya Group

Manager - Customer Service - Egypt

📍 Location

Egypt, Egypt

⏰ Job Type

Permanent - Full Time

📅 Posted

February 15, 2026

Job Description

Manager - Customer Service - Egypt
Job No: 4441323

Location: Egypt

Role Profile:

Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans.

Build a healthy relationship between the contact center and external/internal customers.

The below Key Performance Areas include but are not limited to:
Ensure all the received feedbacks from different contact channels are logged and handled accordingly.

Ensure all related feedbacks are resolved and closed within the agreed service level and in accordance to procedure manual.

Ensure all pending High Priority feedbacks are resolved and closed within the agreed service level and in accordance to procedure manual.

Guide the team to ensure SLA achieving and Cus...

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