Manager, Business Process Management & Downturn Readiness

Overview

The Manager, Business Process Management and Downturn Readiness is accountable for the execution and delivery of Business Process Management (BPM), Downturn Readiness (DTR), and Knowledge Management initiatives across all Canada Collections portfolios, including Scotia Dealer Advantage (SDA). The role is responsible for building, implementing, and operationalizing BPM and DTR capabilities, including an enhanced Knowledge Management System. The role ensures processes, playbooks, and knowledge assets are practical, auditable, and embedded into frontline execution.

Is this role right for you?

In this role you will:

Business Process Management & Downturn Readiness (Execution Focus)

• Execute BPM and Downturn Readiness initiatives aligned to the enterprise strategy and maturity roadmap established by the Sr. Manager.
• Build and maintain documented processes, playbooks, and execution guides that support steady state op...