Manager, Applications Support

Job Description

AECOM is seeking an experienced Manager, Application Support to lead the strategy, performance, and continuous improvement of enterprise application support services. This role ensures the stability, availability, and performance of business‑critical applications while driving operational excellence, service delivery maturity, and strong alignment with business objectives.

This leader oversees support teams, manages incident and problem resolution processes, and partners with IT, product, and business stakeholders to enhance application reliability and user experience.

This position will be based in Bogota, Colombia.

Key Responsibilities

• Lead, mentor, and develop a high‑performing application support team, including managers, analysts, and engineers
• Define and execute the application support strategy aligned with organizational and IT goals
• Establish KPIs, SLAs, and operational metrics t...