Hotel Equities Group
Manage Guest Services in Canmore
Job Description
Elevate guest experiences as the Guest Services Manager at Stoneridge Mountain Resort, Canmore, AB. Oversee front desk operations and ensure top-tier service across the board.
We are searching for a skilled Guest Services Manager at Hotel Equities with two or more years in hotel operations. Your leadership will guide the guest services team while you tackle guest challenges and maintain high standards. Your insights will also help improve guest satisfaction and operational efficiency, making a positive impact on the hotel experience.
Key Responsibilities:
• Ensure smooth front desk operations and guest services
• Resolve guest concerns and enhance their stay
• Train and lead guest service team members
• Track and improve guest satisfaction metrics
• Collaborate with management on service standards
Requirements:
• Two years of hotel management experience
• Background in customer service and hospitality
• Strong leadership and interpersonal skills
• Pr...
We are searching for a skilled Guest Services Manager at Hotel Equities with two or more years in hotel operations. Your leadership will guide the guest services team while you tackle guest challenges and maintain high standards. Your insights will also help improve guest satisfaction and operational efficiency, making a positive impact on the hotel experience.
Key Responsibilities:
• Ensure smooth front desk operations and guest services
• Resolve guest concerns and enhance their stay
• Train and lead guest service team members
• Track and improve guest satisfaction metrics
• Collaborate with management on service standards
Requirements:
• Two years of hotel management experience
• Background in customer service and hospitality
• Strong leadership and interpersonal skills
• Pr...