Prattwhitney
Longueuil HR Shared Services Analyst
Job Description
Join RTX as an HR Shared Services Analyst in Longueuil, Quebec, where you will drive operational efficiency and enhance the employee experience through customer-focused support and engagement.
In this full-time role, you will serve as a pivotal point of contact for HR inquiries, ensuring fast and empathetic resolution. With a minimum of 1 to 3 years in customer service, you will leverage systems like Workday and ServiceNow to interpret policies, analyze trends, and recommend improvements toward HR service excellence.
Key Responsibilities:
• Deliver exceptional customer service via multiple communication channels
• Advocate for service culture and employee engagement
• Identify trends and provide actionable recommendations
• Document and manage complex HR inquiries effectively
• Collaborate with teams to enhance service offerings
Requirements:
• 1 to 3 years customer service or operational experience
• Strong analytical skills and problem-solving mindset
In this full-time role, you will serve as a pivotal point of contact for HR inquiries, ensuring fast and empathetic resolution. With a minimum of 1 to 3 years in customer service, you will leverage systems like Workday and ServiceNow to interpret policies, analyze trends, and recommend improvements toward HR service excellence.
Key Responsibilities:
• Deliver exceptional customer service via multiple communication channels
• Advocate for service culture and employee engagement
• Identify trends and provide actionable recommendations
• Document and manage complex HR inquiries effectively
• Collaborate with teams to enhance service offerings
Requirements:
• 1 to 3 years customer service or operational experience
• Strong analytical skills and problem-solving mindset