Lm211: Dedicated Customer Care Representative Senior (Cuautitlán)

ResponsibilitiesBookingsCustomer SupportDedicated Account Desk Enquiries (Ad Hoc)Relationship ManagementTracking & Monitoring Solutions (Including Prevention)Dedicated Customer SupportAccount CreationProcess OnboardingCustomer InquiryProviding QuotesComplaint HandlingIssue ResolutionCase ManagementService Recovery Pro‐active PreventionClaims HandlingEscalated Issue ResolutionTracking Customer Relationship ManagementThe role involves online and telephone contact with external/internal customers within the functional area and completing any related administration.QualificationsInterpersonal skillsWritten & verbal communication skillsTeam working skillsMicrosoft Office & PC skillsProblem solving skills – High School diplomaSome college preferredSpoken and written fluency in local language and English (TOEIC 600)Three (3) years of related experienceJob Code: #J-*****-Ljbffr
#J-*****-Ljbffr