Rocky Mountaineer
Lead UX Design & Research at Armstrong Collective
Job Description
Join Armstrong Collective as a Lead UX Designer and Researcher to redefine the guest journey in luxury travel. Focus on enhancing digital experiences and transactional flows for bookers.
In this pivotal role, you will directly report to the Director of IT Product Management. Your mission includes leading UX strategies, conducting comprehensive usability research, and streamlining booking processes. Collaborating with product, marketing, and engineering teams, you will improve the transparency and trustworthiness of travel experiences.
Key Responsibilities:
• Develop end-to-end UX strategy for booking systems
• Conduct usability tests and validation journeys
• Optimize conversion rates and minimize checkout friction
• Partner across departments to refine product experiences
• Define and implement scalable design patterns
Requirements:
• 8+ years in UX research and product design
• Experience with complex travel booking platforms
• Strong skills in usabil...
In this pivotal role, you will directly report to the Director of IT Product Management. Your mission includes leading UX strategies, conducting comprehensive usability research, and streamlining booking processes. Collaborating with product, marketing, and engineering teams, you will improve the transparency and trustworthiness of travel experiences.
Key Responsibilities:
• Develop end-to-end UX strategy for booking systems
• Conduct usability tests and validation journeys
• Optimize conversion rates and minimize checkout friction
• Partner across departments to refine product experiences
• Define and implement scalable design patterns
Requirements:
• 8+ years in UX research and product design
• Experience with complex travel booking platforms
• Strong skills in usabil...