Activate Games
Lead Team Facilitator at Activate
Job Description
Transform customer service as a Lead Team Facilitator at Activate in Mississauga. Inspire your team and ensure every customer enjoys an unforgettable experience.
As a team leader on shift, you'll collaborate closely with the Store Leader to maintain high operational standards. Your leadership will spark excitement and creativity among staff and customers alike. By addressing challenges and coaching Game Facilitators, you'll create a positive environment for everyone involved.
Key Responsibilities:
• Answer customer inquiries and manage bookings
• Execute daily cash tracking and invoicing tasks
• Resolve issues and elevate complaints to management
• Communicate room statuses for optimal customer experience
• Train and delegate tasks to new team members
Requirements:
• 1–2 years of relevant experience preferred
• Must be available for flexible shifts
• Proficient in MS Office suite and software
• Strong skills in customer relations and team collaborati...
As a team leader on shift, you'll collaborate closely with the Store Leader to maintain high operational standards. Your leadership will spark excitement and creativity among staff and customers alike. By addressing challenges and coaching Game Facilitators, you'll create a positive environment for everyone involved.
Key Responsibilities:
• Answer customer inquiries and manage bookings
• Execute daily cash tracking and invoicing tasks
• Resolve issues and elevate complaints to management
• Communicate room statuses for optimal customer experience
• Train and delegate tasks to new team members
Requirements:
• 1–2 years of relevant experience preferred
• Must be available for flexible shifts
• Proficient in MS Office suite and software
• Strong skills in customer relations and team collaborati...