N2P Systems
Lead Solution Architect - ServiceNow ITOM
Job Description
Join our team as a Lead Solution Architect specializing in ServiceNow ITOM and CMDB, spearheading impactful projects. You'll deliver high-quality ITOM solutions in a fast-paced environment.
We seek a ServiceNow CMDB & ITOM Lead to oversee the comprehensive setup of CMDB and ITOM capabilities. This role demands proven experience in greenfield implementations, with a focus on integrating smooth operational processes and governance. You will be instrumental in crafting relationships between IT and business functions through robust architecture and stakeholder engagement.
Key Responsibilities:
• Manage CMDB architecture aligned with business services
• Implement governance processes for CI management
• Configure ITOM modules for event management
• Facilitate workshops with key stakeholders
• Develop training and support documentation
Requirements:
• 8+ years of experience in ServiceNow
• In-depth knowledge of CMDB, Service Mapping, and Discovery
• Proven ex...
We seek a ServiceNow CMDB & ITOM Lead to oversee the comprehensive setup of CMDB and ITOM capabilities. This role demands proven experience in greenfield implementations, with a focus on integrating smooth operational processes and governance. You will be instrumental in crafting relationships between IT and business functions through robust architecture and stakeholder engagement.
Key Responsibilities:
• Manage CMDB architecture aligned with business services
• Implement governance processes for CI management
• Configure ITOM modules for event management
• Facilitate workshops with key stakeholders
• Develop training and support documentation
Requirements:
• 8+ years of experience in ServiceNow
• In-depth knowledge of CMDB, Service Mapping, and Discovery
• Proven ex...