Thoughtworks
Lead Service Delivery Manager
Job Description
They are skilled at anticipating client requirements or potential gaps in delivery team expertise and ensuring this is proactively addressed with seamless delivery across Thoughtworks teams. Lead SDMs ensure customers are always kept appropriately informed and that the value of delivery outcomes are well understood internally and with key customer stakeholders.
**Job responsibilities**:
- You will manage delivery of managed services in line with the expectations of the contract and based on fostering a mature and respectful relationship with the relevant client and internal stakeholders;
- You will share your service delivery expertise and actively contribute to building improvements to the foundations of the practice of service delivery within DAMO;
- You will build a partnership with clients that enables anticipation of their needs and plans for delivery with internal support teams;
- You will track key metrics for service delivery and identify and initiate corrective ...
**Job responsibilities**:
- You will manage delivery of managed services in line with the expectations of the contract and based on fostering a mature and respectful relationship with the relevant client and internal stakeholders;
- You will share your service delivery expertise and actively contribute to building improvements to the foundations of the practice of service delivery within DAMO;
- You will build a partnership with clients that enables anticipation of their needs and plans for delivery with internal support teams;
- You will track key metrics for service delivery and identify and initiate corrective ...