STACK IT Recruitment
Lead IT Service Delivery Manager - Greater Toronto
Job Description
Take charge of service delivery excellence as an IT Service Delivery Manager in the Greater Toronto Area. Lead a dedicated team, ensure client satisfaction, and drive operational efficiency in a hybrid work environment.
As a key player in a thriving managed services provider, you will oversee a team of 5-6 Service Technicians. Focus on coaching, improving processes, and delivering outstanding client support in a fast-paced setting. Your experience with Datto RMM tools will help optimize service operations to exceed client expectations.
Key Responsibilities:
• Lead and coach a team of Service Technicians
• Oversee daily service desk operations and ticket management
• Design structured service delivery processes for efficiency
• Manage and optimize Datto RMM and Autotask tools
• Foster a collaborative culture focusing on client satisfaction
Requirements:
• 6+ years in service delivery or helpdesk management
• Proven experience in coaching Level 1/Level 2 Tec...
As a key player in a thriving managed services provider, you will oversee a team of 5-6 Service Technicians. Focus on coaching, improving processes, and delivering outstanding client support in a fast-paced setting. Your experience with Datto RMM tools will help optimize service operations to exceed client expectations.
Key Responsibilities:
• Lead and coach a team of Service Technicians
• Oversee daily service desk operations and ticket management
• Design structured service delivery processes for efficiency
• Manage and optimize Datto RMM and Autotask tools
• Foster a collaborative culture focusing on client satisfaction
Requirements:
• 6+ years in service delivery or helpdesk management
• Proven experience in coaching Level 1/Level 2 Tec...