Lead Engineer in Hardware Support

Advance your career as a Lead Engineer specializing in Hardware Technical Support within the Global Applications & Support team. Focus on Grid Automation, providing expert Level 3 support to clients and enhancing product performance.

In this critical role, you will lead hardware support efforts, engaging with customers and addressing both pre-sales and post-sales queries. Your expertise will be essential in troubleshooting site issues, performing root cause analyses, and collaborating with diverse teams to develop permanent solutions. Focus on evolving hardware/firmware technologies is pivotal for success.

Key Responsibilities:
• Provide Level 3 technical support on hardware products
• Resolve customer complaints and prepare technical reports
• Lead customer meetings and site visits for troubleshooting
• Conduct tests for issue resolution and workarounds
• Collaborate with teams to drive hardware defect investigations

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