Clio
Lead Customer Support at Clio
Job Description
Elevate the customer experience as the Senior Director of Customer Support at Clio, the leading legal AI technology provider. Shape support strategies and empower a global team while enhancing user trust and satisfaction.
As part of the leadership team at Clio, you'll drive customer success with a unique approach, focusing on the intelligent integration of AI support tools. This role emphasizes managing a 150+ person team, improving customer interactions, and leveraging AI to boost efficiency in legal tech environments. Your leadership will ensure that Clio's support remains a competitive differentiator in a rapidly evolving industry.
Key Responsibilities:
• Lead and inspire a global customer support team
• Deploy AI support agents to enhance operational efficiency
• Build partnerships with R&D for seamless customer experiences
• Establish multi-channel support environments for various inquiries
• Oversee budget and critical KPIs to track performance
Requirement...
As part of the leadership team at Clio, you'll drive customer success with a unique approach, focusing on the intelligent integration of AI support tools. This role emphasizes managing a 150+ person team, improving customer interactions, and leveraging AI to boost efficiency in legal tech environments. Your leadership will ensure that Clio's support remains a competitive differentiator in a rapidly evolving industry.
Key Responsibilities:
• Lead and inspire a global customer support team
• Deploy AI support agents to enhance operational efficiency
• Build partnerships with R&D for seamless customer experiences
• Establish multi-channel support environments for various inquiries
• Oversee budget and critical KPIs to track performance
Requirement...