Lead Customer Financial Services Specialist (Langley)

Overview

Join ICONIX as a Lead Customer Financial Services Specialist to enhance credit management for North American clients. Focus on training, coaching, and driving process improvements to boost team efficiency.

As the Lead Customer Financial Services Specialist, you'll oversee credit assessments and manage customer account escalations effectively. Your leadership and analytical skills will help the team navigate complex inquiries while maintaining strong customer relations. Proficiency in Microsoft Office and AR automation tools will be essential for optimizing workflows.

Key Responsibilities

• Implement and uphold credit policies for customers
• Provide training on claims resolution and escalations
• Investigate potential credit applications for pre-qualification
• Collaborate with teams for credit assessment improvements
• Attend industry meetings to represent ICONIX

Requirements