Oldcastle APG
Lead Customer Experience Management Role
Job Description
Drive exceptional customer interactions as the Customer Experience Manager with Oldcastle, a CRH company. This on-site role in either Stockton or Fontana enhances service delivery and team efficiency.
In this managerial position, you'll supervise Customer Experience Representatives and manage customer queries. By fostering a culture of prompt service and effective training, you will directly contribute to the overall satisfaction and loyalty of clients. This role is vital in connecting various departments to create a seamless customer experience.
Key Responsibilities:
• Oversee customer service representatives and performance
• Empower team members to make informed service decisions
• Research and resolve issues reported by customers and staff
• Review order processing for accuracy and efficiency
• Conduct necessary operational and financial reports
Requirements:
• Bachelor’s Degree or relevant experience
• 4+ years in customer experience or service
• P...
In this managerial position, you'll supervise Customer Experience Representatives and manage customer queries. By fostering a culture of prompt service and effective training, you will directly contribute to the overall satisfaction and loyalty of clients. This role is vital in connecting various departments to create a seamless customer experience.
Key Responsibilities:
• Oversee customer service representatives and performance
• Empower team members to make informed service decisions
• Research and resolve issues reported by customers and staff
• Review order processing for accuracy and efficiency
• Conduct necessary operational and financial reports
Requirements:
• Bachelor’s Degree or relevant experience
• 4+ years in customer experience or service
• P...