Lead Cust Exp Specialist

You will communicate with other departments such as Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Must be able to transition between multiple job priorities at the same time, have strong people skills, a desire to help people and excellent communication abilities
Key Responsibilities
- Provide clear and accurate information to customers regarding products, services, orders, and policies
- Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
- Escalate complex issues to the appropriate departments for further investigation and resolution
- Gather and analyze customer feedback to identify areas for improvement in products, services, and customer interactions
- Co...