Lead Cust Exp Specialist

At Solstice, we are committed to delivering a world-class customer experience across every interaction. We are looking for a Lead Customer Experience Specialist who thrives in a fast-paced, collaborative environment and is passionate about building strong customer relationships.

In this role, you will manage key accounts across the Americas region (USA, Canada, LATAM) and play a critical part in ensuring a seamless end-to-end customer journey, from order placement to delivery and beyond. Your ability to coordinate across teams, solve problems proactively, and deliver operational excellence will directly impact customer satisfaction and business success.

• Manage a portfolio of customer accounts, driving high levels of customer satisfaction, retention, and service excellence
• Own the end-to-end order-to-cash process, including order entry, tracking, delivery coordination, and billing
• Act as the primary point of contact f...