LatAm Shared Services Program Lead - Customer Care

Pluxee is seeking an experienced Senior Program Leader for Customer Care in Santiago, Chile. This role involves transitioning country customer care operations to a Shared Services and BPO model across Hispanic LATAM, ensuring stability and efficiency.

The ideal candidate will have extensive experience in customer care and operational leadership, fluent in English and Spanish, with a solid understanding of service delivery models. This position requires strong communication, problem-solving skills, and the ability to lead cross-functional teams.