Lakehead University
Lakehead University IT Support Analyst
Job Description
Join Lakehead University as an IT Support Analyst to deliver user-focused technical solutions. Manage classroom technology and ensure seamless operation of A/V equipment.
As part of the Technology Services Centre, you will support students, faculty, and staff by resolving technical issues. This role emphasizes both technical support and customer service, requiring exceptional troubleshooting skills and the ability to thrive in a collaborative, fast-paced atmosphere. Continuous professional development is encouraged to stay updated on emerging technologies.
Key Responsibilities:
• Provide first-level tech support for multiple systems
• Diagnose and address technical challenges
• Support A/V systems for events and classes
• Maintain detailed documentation of support requests
• Collaborate with teams for effective technology use
Requirements:
• Post-secondary education in IT or Computer Science
• Two years of technical support experience required
• Compete...
As part of the Technology Services Centre, you will support students, faculty, and staff by resolving technical issues. This role emphasizes both technical support and customer service, requiring exceptional troubleshooting skills and the ability to thrive in a collaborative, fast-paced atmosphere. Continuous professional development is encouraged to stay updated on emerging technologies.
Key Responsibilities:
• Provide first-level tech support for multiple systems
• Diagnose and address technical challenges
• Support A/V systems for events and classes
• Maintain detailed documentation of support requests
• Collaborate with teams for effective technology use
Requirements:
• Post-secondary education in IT or Computer Science
• Two years of technical support experience required
• Compete...