L2 Support Specialist - Pms (3 Positions)

Since ****, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries.
With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in ****, we are growing by leaps and bounds.
Come join us and be a part of a dynamic global organization where together we can revolutionize the hospitality software market!
**Job Summary**:
The Level 2 (L2) PMS Support Specialist will be responsible for providing advanced technical support for Shiji's Property Management System (PMS) and related products.
This position involves troubleshooting and resolving complex customer issues, providing guidance to Level 1 (L1) Support Specialists, and collaborating with cross-functional teams to ensure timely resolution of escalated cases.
The L2 PMS Support Specialist will...