L1 Support Engineer

Job Description

Support Engineer Level 1

Report to: Support Manager

Objective

Attend and resolve first‑level incidents, complying with the service requirements to achieve SLA’s.

Profile

• Engineering in Electronics, Systems, Telecommunications, Information Technology or Computer Engineering.
• Minimum 2 years of experience in support roles for service companies in the Telecommunications or Software sector.
• Experience and technical knowledge in configuration and patch implementation.
• Experience in customer service on high availability platforms.
• Experience in using Service Desk/Ticket Management tools.
• Experience with Linux and Unix operating systems.
• Knowledge of JAVA applications, SQL and Oracle database.
• Knowledge of communications protocols and networking protocols.
• Ability to analyze and diagnose technical problems.
• Willingness to w...