Junior Service Advisor

Junior Service Advisor

Location: Woodbridge Hyundai, Woodbridge, ON L4L 9C3.

Job Overview

We are seeking a customer service driven individual to work as a Junior Service Advisor.

Responsibilities

• Assist all customers (in-person and over the phone) with service requirements, ensuring optimum customer service.
• Respond to customer inquiries in a timely and accurate manner according to dealership policy.
• Schedule service appointments.
• Obtain customer and vehicle data prior to arrival when possible.
• Create and open work orders for new customers and service, and close orders as appropriate.
• Invoice work orders and accept payments from customers; submit reports and receipts to accounting.
• Provide quotes or estimates to customers regarding service needed.
• Advise customers on current status of their vehicle and any additional work that may be required.
• Perform other duties...